Order Questions
No, you can checkout without making an account. However, having an account will make it easier to track your order and place one in the future.
Yes you can, but only if your order has not been shipped yet. If you want to change or cancel your order, please contact us as soon as possible at info@aperfectjane.com or through the What’s App button on our website.
Sale items can not be combined with discount coupons and are excluded from free shipping in all cases. Discount coupons cannot be combined together, you can only use one coupon at a time.
We accept worldwide payments through Paypal, Creditcards (Visa, Mastercard, etc) and if you live in The Netherlands, you can also pay with Ideal.
Shipping
All orders are shipped from The Netherlands and we thrive to deliver them within 1-2 business days. Orders from all other countries worldwide will be delivered within 3-10 business days.
If you have an account on our website, you can easily track your order. All orders will be shipped with UPS, DHL or PostNL, provided with a track & trace code.
We ship worldwide, except for the following countries: Cuba, North-Korea, Iran, Syria and Sudan.
Shipping costs can vary per country and are calculated during checkout.
Orders from within EU are not charged with additional duties or taxes. For orders from non EU-countries and international orders, duties may apply, depending on which country you live in. A Perfect Jane is not responsible for these duties and cannot inform you about the amount that will be charged. Please inform on this in your own country. Shipping fees and taxes will not be refunded for packages that are refused due to tax and customs duties.
Returns, Exchanges & Refunds
Yes you can, please contact our customer service through: info@aperfectjane.com or through the What’s App button on our website. Please note which product you want to exchange and which product you want to receive. Exchanges are free of charge and you will receive an e-mail with a prepaid return shipping label. Attach the return label to your package and send it back. After receiving the package, we will send you the exchange.
You can request a return within 14 days of delivery. In case you would like to return a product, please send an e-mail to info@aperfectjane.com. A Perfect Jane is made with love and care, therefore we would appreciate your feedback on your return. Note that we can only accept returns if the product is unworn and returned in the original package. If your return request is accepted, you can send your package to: A Perfect Jane, Zundertseweg 24, 4876 NK ETTEN-LEUR, THE NETHERLANDS.
We will refund you after receiving your return, unworn and in its original package. The refund will be made on the same payment method used on your order. Note that it can take up to several business days for the refund to be visible on your account.
A Perfect Jane is a sustainable company and our products are wrapped with care. Please handle your package with care, so we can reuse it if you wish to return your order. To reduce the shipping movements, return costs are at the expense of the customer. Because we appreciate you making a concious choice to buy at A Perfect Jane, you will receive a discount coupon for the amount of the shipping costs, which you can use on your next order. Note: all sale items are excluded from coupons.
Vegan Materials & Sustainability
Our vegan leather is made of corn material from the food industry in combination with recycled PET (recycled plastic bottles extracted from the sea). Yes you are reading this correctly, you can not only eat corn, but you can also wear it.
Our insoles are made of 100% cork. This is a high quality material, that make your feet feel comfortable and will have them able to breath aswell. So you can take of your shoes with peace of mind.
The lining is made of On Steam, which is a highly breathable microfiber that absorbes humid very well and looks and feels like leather. This material is also made of a combination of corn and recycled PET.
A Perfect Jane is 100% vegan. We are very proud that no animals have been harmed or used in our products. It is our mission to make great looking products that are cruelty-free.
Sustainability is a hot topic in almost every business in the world right now, also in fashion. Our shoes are made as sustainable as possible, however not everything is yet available in 100% sustainable materials. Together with our factory in Portugal we keep up to date on al new developments and thrive to do better every collection.
If you have any great ideas on sustainability or if you are a supplier of sustainable materials, please do not hesitate to contact us! Let’s make the world a better place, together!